Prospects who attended a webinar became customers 6.1 points more often than those who registered and didn’t show up.
Impact of webinars at each customer stage
1
Stage 1: Prospect
Clear difference
Attendees became customers 6.1 points more often than no-shows.
Attended live14.8%
Registered, didn’t attend8.2%
People: 412 attended · 268 did not show up · before adjusting +6.6 points
2
Stage 2: Trial
No clear difference yet
Trial users who attended converted about as often as those who didn’t.
Attended during trial
95% range: −6.2 to +16.0 points, which includes no difference
31.8%
Did not attend26.3%
People: 85 attended · 240 did not · before adjusting +5.5 points
Only 72% of attendees had a comparable non-attendee.
3
Stage 3: New customer
Do new customers who attend early stay longer?
Not enough data yet: 21 of 30 new customers
People: 21 attended · 133 did not
40 more new customers are too recent to count yet.
4
Stage 4: Customer
Clear difference
Attendees expanded 3.2 points more often over 3 months.
Months they attended
95% range: +0.4 to +6.0 points (approximate)
9.0%
Months they didn’t5.8%
Customer-months: 410 attended (62 customers) · 2,210 did not (140 customers) · before adjusting +3.2 points
Attendees churned 2.1 points less often over 3 months.
Months they attended
95% range: −4.0 to −0.2 points (approximate)
2.2%
Months they didn’t4.3%
Customer-months: 410 attended (62 customers) · 2,210 did not (140 customers) · before adjusting −2.1 points
Impact of webinars at each customer stage
Finding
Attendees
Non-attendees
Adjusted difference (95% range)
Group sizes
Result
Do prospects who attend become customers more often than no-shows?
14.8%
8.2%
+6.1 points (+1.6 to +10.6)
412 · 268 people
Clear difference
Do trial users who attend convert more often?
31.8%
26.3%
+4.9 points (−6.2 to +16.0)
85 · 240 people
No clear difference yet
Do new customers who attend early stay longer?
–
–
–
21 · 133 people
Not enough data yet: 21 of 30 new customers
Do customers who attend expand more often?
9.0%
5.8%
+3.2 points (+0.4 to +6.0, approximate)
410 · 2,210 customer-months
Clear difference
Do customers who attend churn less often?
2.2%
4.3%
−2.1 points (−4.0 to −0.2, approximate)
410 · 2,210 customer-months
Clear difference
Onboarding: still paying after the first 30 days
New customers still paying on day 30, by whether they attended a webinar in their first 30 days: the share still paying in the days after.
Use the arrow keys to read the values point by point, or switch to the table.
Attended in the first 30 days
Did not attend
Onboarding: still paying after the first 30 days
New customers
Days after day 30
Still paying before that day
Churned that day
Still paying
Attended in the first 30 days
Day 30
34
0
100%
Attended in the first 30 days
41
33
1
97%
Attended in the first 30 days
96
29
1
93.6%
Attended in the first 30 days
158
22
1
89.4%
Attended in the first 30 days
241
16
1
83.8%
Did not attend
Day 30
160
0
100%
Did not attend
18
160
3
98.1%
Did not attend
47
151
5
94.9%
Did not attend
88
138
6
90.8%
Did not attend
142
117
6
86.1%
Did not attend
210
88
5
81.2%
Did not attend
290
57
4
75.5%
A curve drops each time a customer churns. Groups too small to show are left out.
Detail tables
The rows behind the findings and the matching, table by table.
Match coverage
Share of attendees matched to a Stripe customer, and why the others are not.
Match coverage
Sessions
On demand sessions
Participations
People
Matched
Matched %
Matched exact
Matched domain
Unmatched no customer
Unmatched free mail domain
Unmatched ambiguous domain
Live attendees
Live attendees matched
Live attendees matched %
Dropped internal
Dropped excluded customer
Dropped invalid email
Dropped excluded event
Dropped team member
Dropped unknown session
48
3
3,120
2,995
1,550
51.8%
1,240
310
1,020
380
45
1,830
1,012
55.3%
96
8
11
0
0
0
Per webinar
Attendance and outcomes for each webinar.
Per webinar
Event ID
Webinar
Sessions
Participants
Live attendees
Attendance rate %
Matched exact
Matched domain
Matched share %
Prospect attendees
Prospects mature
Prospects converted
Conversion rate %
Customer attendees
Panel rows
Expansion rate %
Churn rate %
Control rows
Control expansion rate %
Control churn rate %
Is reportable
evt_MOCK1
Onboarding 101
24
1,460
958
65.6%
431
122
57.7%
286
262
41
15.6%
412
268
9.3%
2.2%
1,480
5.9%
4.4%
Yes
evt_MOCK2
Pricing workshop
21
820
512
62.4%
229
55
55.5%
171
150
20
13.3%
190
142
8.5%
2.1%
1,050
5.7%
4.2%
Yes
evt_MOCK3
Product tour (on demand)
3
715
0
–
0
0
–
0
0
0
–
0
0
–
–
0
–
–
No
From webinar to customer
Conversion of attendees and no-shows, by month.
From webinar to customer
Anchor month
Group
Prospects
Unmatched
Mature
Converted
Rate %
CI low %
CI high %
Median days to start
New MRR
Jan 2026
Attended
142
18
142
22
15.5%
10.5%
22.3%
24
€1,980
Jan 2026
Did not show up
91
12
91
8
8.8%
4.5%
16.4%
37
€610.00
Feb 2026
Attended
131
15
131
19
14.5%
9.5%
21.5%
21
€1,720
Feb 2026
Did not show up
88
10
88
7
8%
3.9%
15.5%
41
€540.00
Mar 2026
Attended
139
17
139
20
14.4%
9.5%
21.1%
26
€1,850
Mar 2026
Did not show up
89
11
89
7
7.9%
3.9%
15.4%
33
€505.00
New customers who attended
Share of new customers who attended a webinar before buying.
New customers who attended
Month
New customers
Touched
Share %
New MRR
New MRR touched
New MRR share %
Jan 2026
14
3
–
€1,460
€380.00
–
Feb 2026
12
2
–
€1,310
€260.00
–
Mar 2026
15
4
–
€1,590
€450.00
–
Apr 2026
13
3
–
€1,420
€340.00
–
May 2026
16
4
–
€1,680
€470.00
–
Jun 2026 (in progress)
6
1
–
€610.00
€120.00
–
Trial conversion
Trial conversion of attendees versus non-attendees.
Trial conversion
Trial month
Group
Trials
Converted
Rate %
CI low %
CI high %
Mar 2026
Attended
31
10
32.3%
18.6%
49.9%
Mar 2026
Did not attend
84
22
26.2%
18%
36.5%
Apr 2026
Attended
28
9
–
–
–
Apr 2026
Did not attend
80
21
26.3%
17.9%
36.7%
May 2026
Attended
26
8
–
–
–
May 2026
Did not attend
76
20
26.3%
17.7%
37.2%
Onboarding and retention
Retention at 6 and 12 months of new customers who attended during onboarding.
Onboarding and retention
Milestone
Group
Customers
Retained
Retention %
CI low %
CI high %
MRR at start
MRR at milestone
NRR %
Immature
M12
Attended
14
10
–
–
–
€1,120
€1,190
–
16
M12
Did not attend
98
63
64.3%
54.4%
73.1%
€7,540
€5,890
78.1%
62
M6
Attended
21
17
–
–
–
€1,680
€1,820
–
9
M6
Did not attend
133
96
72.2%
64%
79.1%
€10,240
€8,650
84.5%
31
Existing customers
Expansion and churn of existing customers who attend webinars.
Existing customers
Outcome
Group
Customer months
Customers
Events
Rate %
CI low %
CI high %
Churn
Attended
410
62
9
2.2%
1.2%
4.1%
Churn
Did not attend
2,210
140
95
4.3%
3.5%
5.2%
Expansion
Attended
410
62
37
9%
6.6%
12.2%
Expansion
Did not attend
2,210
140
128
5.8%
4.9%
6.8%
First sync · Acme Analytics
Reading Stripe0 customers · 0 invoices
Reading Livestorm0 sessions · 0 participants
Matching attendees to customers0 of 2,995 linked
Writing your resultsComparing similar registrants
Built around your business data.
Turnout reads your Stripe billing and your Livestorm attendance, matches each attendee to a paying customer, and writes the result as one sentence you can take to the board.
Livestorm participants matched to Stripe2,570 people
By email
1,240
By company domain
310
Not a customer yet
1,020
Fair comparisons
Attendees are compared with people who registered and didn’t show up, not with everyone. Same intent, different behavior.
Reporting currency
€ EUR
Timezone
Europe/Paris
Discounts
Net of coupons
Your currency, your calendar
Defaults come from your Stripe account, so every month and every euro of MRR matches your books.
Your company’s domains@yourcompany.com96 teammates left out
Leaves your team out
Colleagues who join your webinars never inflate your numbers.
New customers who attend early21 of 30 customers needed
Says when it doesn’t know
Below 30 customers you see progress, never a number that looks precise.
Download slides (.zip)
Share a report link
Ask from Claude or ChatGPT
Ready for the board
Each finding exports as a slide you can drop into a deck.
How Turnout gets to webinar ↔ revenue insights.
01Stripe300customers · 4,812 invoices
02Livestorm2,995participants · 48 sessions
03Match by email1,240linked to a Stripe customer
04Then by domain+310more, from work domains
05Remove your team−96people at @yourcompany.com
06Compare with no-shows412 vs 268attendees vs similar registrants
Turnout shows you when there’s not enough data to conclude.
So you can trust the data it shows. Each dot is the most likely effect. The bar is the range it could reasonably be. When that range crosses zero, Turnout won’t call it a win.
Lifecycle stage−40+4+8+12Result
ProspectDo attendees become customers more often?+6.1 points · +1.6 to +10.6Clear difference
TrialDo trial users who attend convert more?+0.8 points · −2.6 to +4.2No clear difference yet
New customerDo early attendees stay longer?Not enough data yet · 21 of 30Needs more customers
Use the arrow keys to read the values point by point, or switch to the table.
MRR
In progress
MRR by month
Month
MRR
Paying customers
Change vs previous month
Jul 2025
€400.00
3
+€100.00
Aug 2025
€400.00
3
€0
Sep 2025
€400.00
3
€0
Oct 2025
€500.00
3
+€100.00
Nov 2025
€500.00
3
€0
Dec 2025
€520.00
3
+€20.00
Jan 2026
€1,001
12
+€480.91
Feb 2026
€1,073
12
+€71.85
Mar 2026
€1,307
12
+€234.09
Apr 2026
€1,353
12
+€46.36
May 2026
€1,318
11
−€35.00
Jun 2026 (in progress)
€1,318
11
€0
Plans paid in advance already cover 5 months after June 2026 (Jul 2026 to Nov 2026). They are left out of this chart; Committed MRR shows them.
Cohort retention
Each row is the customers who started paying in a month. Columns are the months after that: month 0 is the first paid month.
MRR kept after 3 months83.1%Gross · net 86.7%
MRR kept after 6 months92.1%Gross · net 92.1%
Churned within 90 days12.5%2 of 16 customers
Median time to churn120 days4 customers churned in the last 18 months
Cohort retention
Share of the cohort’s customers still paying, month after month.
Cohort retention, customers: percentage of each cohort kept, by months since its first paid month
Cohort
Customers
First-month MRR
M0Month 0
M1Month 1
M2Month 2
M3Month 3
M4Month 4
M5Month 5
M6Month 6
M7Month 7
M8Month 8
M9Month 9
M10Month 10
M11Month 11
M12Month 12
M13Month 13
M14Month 14
M15Month 15
M16Month 16
M17Month 17
M18Month 18
M19Month 19
M20Month 20
M21Month 21
M22Month 22
M23Month 23
M24Month 24
Mar 2026
1
€100.00
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer, in progress
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Feb 2026
1
€100.00
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer, in progress
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Jan 2026
9
€630.91
100%: 9 of 9 customers
88.9%: 8 of 9 customers
77.8%: 7 of 9 customers
77.8%: 7 of 9 customers
66.7%: 6 of 9 customers
66.7%: 6 of 9 customers, in progress
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Oct 2025
1
€300.00
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer, in progress
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Jul 2025
1
€100.00
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer, in progress
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Jan 2025
2
€300.00
100%: 2 of 2 customers
100%: 2 of 2 customers
100%: 2 of 2 customers
100%: 2 of 2 customers
100%: 2 of 2 customers
100%: 2 of 2 customers
100%: 2 of 2 customers
100%: 2 of 2 customers
100%: 2 of 2 customers
50%: 1 of 2 customers
50%: 1 of 2 customers
50%: 1 of 2 customers
50%: 1 of 2 customers
50%: 1 of 2 customers
50%: 1 of 2 customers
50%: 1 of 2 customers
50%: 1 of 2 customers
50%: 1 of 2 customers, in progress
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Not reached yet
Jan 2024
1
€60.00
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
100%: 1 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
0%: 0 of 1 customer
under 25%
25–50%
50–65%
65–80%
80–90%
90–100%
over 100%
Not reached yet
In progress
Customers who come back after leaving stay in their first cohort. Gross MRR caps each customer at what they first paid; net MRR counts expansion and can exceed 100%.
What it could be worth to you.
€12,600a month in new revenueIf attendance lifts conversion like our sample, that’s about €12,600 a month for you in new customers.Assumes about 9 prospects attend each webinar and the sample’s 6.1-point lift. Turnout measures your real number.
Turnout
€33per monthSave 30%€99 billed every 3 months. Cancel any time.